Refunds and Returns Policy for Visvajawoodcraft.com
Effective Date: May 30, 2024
At Visvaja, we are committed to ensuring your satisfaction with our wooden crafted products. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refunds and returns policy to address your concerns.
1. Eligibility for Returns
You can return a product for a full refund or exchange within 5 days of the purchase date if it meets the following conditions:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- A receipt or proof of purchase is required to complete your return.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized orders
- Gift cards
- Downloadable software products
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at visvaja@gmail.com with your order number, a description of the product, and the reason for the return.
- Await Confirmation: We will review your request and, if it meets our return criteria, we will send you a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Product: Send the product by Self Ship to the following address, including the RMA number on the package:
- Visvaja Doors India Pvt Ltd
- 1/876, Courtallam Main Road, Piranoor Border, Shenkottah, PIN-627809
4. Return Shipping Costs
Customers are responsible for paying for their own shipping costs for returning an item. Shipping costs are Refundable once the Product Receive with Good Condition.
5. Processing Returns and Refunds
5.1 Inspection and Approval
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
5.2 Refund Timeframe
Refunds will be processed within 7-10 business days from the date we receive your return. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at visvaja@gmail.com with your order number and details about the product condition. We will provide instructions for the exchange process.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at visvaja@gmail.com. Include your order number, a description of the damage or defect, and, if possible, photographs. We will arrange for a replacement or refund as appropriate.
8. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us:
- By email: visvaja@gmail.com
- By mail: 1/876, Courtallam Main Road, Piranoor Border, Shenkottah, PIN-627809
We are committed to providing high-quality products and excellent customer service. Thank you for shopping with Visvajawoodcraft.com.
This Refunds and Returns Policy is designed to be user-friendly and fair to both our customers and our business. For any specific legal concerns or further customization, consulting a legal expert is recommended.